Your Questions, Answered

Explore our FAQ to quickly find guidance on projects, payments, mentorship, and account setup.

Getting Started

What is Senior Experts?

Who can join Senior Experts?

Is Senior Experts free to use?

How do I sign up for Senior Experts?

Can I change my account type later?

Projects & Hiring

How do I post a project?

How do Senior Experts apply to projects?

Can I edit or delete a project?

What happens after hiring a Senior Expert?

Can I decline an application?

Payments & Credits

How do payments work?

What is the difference between credits and payments?

How do Senior Experts withdraw their earnings?

Are there any transaction fees?

Can I get a refund?

Mentorship

How do I book a mentorship session?

Can Senior Experts set their own rates?

What if a mentorship session is canceled?

How long are mentorship sessions?

Can I leave feedback on my mentorship experience?

Support & Account

Why am I not receiving platform emails?

How do I report a problem or bug?

My payment didn’t go through—what should I do?

How do I delete my Senior Experts account?